Reliability & lasting impressions
Deaf Umbrella can be relied upon to provide a fast,
efficient service. Our pricing policy helps us maintain and achieve the
highest standards to our clients. We are continually monitoring the field in
which we specialise to ensure our rates are competitive, and instill
customer loyalty. We have built and designed a software package specific to our needs
that monitors and tracks your bookings; this technology allows us to
pay our staff quickly and fairly. We are able to control all attendance
matters, provide reports on
service and supply one specific invoice per
booking.
Deaf Umbrella is an approved supplier to the
Department of Work & Pensions
and can advise and support on specific paperwork
requirements for such departments like Access to Work.
We are committed to the first and last impressions
given to our clients; each member of our staff is an ambassador of our
company and as such is business-like and professional. We guarantee it!
Working
practices
Having contacted
us and gained an insight into the services we provide, you will be asked
for various pieces of information to assist us in providing the best
possible service.
1. Call our field experienced booking agents and discuss
your needs. We shall require comprehensive information from you regarding
the event, this ensures all your needs and ours are met.
2. In order to provide a quality service we may request
‘Preparation Material’. You will be responsible for the provision of this
material; it will be in addition to event details and may mean provision
of agendas, minutes of previous meetings, copies of training
materials/handouts and alike. The Language Service Professional will
require prior sight of this material; it is expected to arrive at the
Company premises no later than 7 working days prior to the event as this
will assist our staff to familiarise themselves with the event.
3. Sometimes we may ask for additional administration
costs in relation to preparatory meetings or preparation time and where
more complex bookings are sought. Should this be the case you will be
notified immediately.
4. Travel expenses are calculated on the most suitable
mode of transport for the booking. All public transport fares are
purchased at standard class and charged at cost. Mileage is calculated at
40p per mile.
5. Bookings requiring continuous interpreting/notetaking
for more than 2 hours or without a break every 30 minutes shall require 2
Language Service Professionals. This ensures continuous high professional
standards and that we observes working time directives and legislation.
You will be advised of such directives at the booking stage.
6. We
shall provide confirmation of the booking in writing outlining all details
of the booking.
7. Our staff are expected to arrive at least 15 minutes
prior to the booking time to allow for preparation.
8. Timesheets will be supplied for each individual
booking; you will be requested to sign each timesheet to accept that the
staff provided have attended the booking.
9. In order to provide quality service evaluation, we shall
send you a ‘Quality Assessment Form’ at the confirmation stage for each
and every booking. This form shall request and encourage positive
feedback to ensure your confidence and quality of service.
10. Details of fees are available from the office and
are calculated on a sessional basis. Fees for these sessions correspond
to the Language Service Professional’s specification at each individual
booking.
All Language Service Professionals employed by the Company have been
interviewed and selected for employment by the Company based on
qualifications, capabilities and experience. Each individual must
adhere to strict codes of conduct and ethics
demanded by the Company; and those advised by the professional bodies
within the arena in which they work.
(Copies are available upon request)
Deaf Awareness Courses
You and your
organisation have specific issues you need to address, these issues can
benefit from external companies like ours who specialize in a particular
field.
We all understand
that we are operating in an ever-changing marketplace, customer services
is a key function of many organisations. Good employers recognize that
adaptable and committed people are the most valuable asset they have.
Deaf Umbrella Deaf Awareness
Courses can ease strains upon you
and your organisation by empowering your staff to deal with language
barriers confidentially and professionally.
We
are a company dedicated and committed to raising
Deaf Awareness and ultimately ensuring client and company successes.
Our Deaf
Awareness training can be adapted to your needs with courses available for
a 2hr introduction, half day or full day. The training will cover
some of the following:
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