To  provide a fast, fair and efficient service

Our commitment to a quality service that ensures each member of staff has been interviewed, skills assessed and fully referenced

Professional standards to ensure each member of staff is aware of their role, knows their boundaries and adhere to codes of conduct, ethics and disciplinary procedures

Our employees continue their professional development through our unique in-house training scheme.  We use the skills of highly qualified Deaf tutors

To provide a consultancy service on Deaf issues, the role and function of the language service professional and funding issues.

We employ proactive skilled, qualified staff that excel in their field, we enable you to make one call, we do the rest

Our staff will give you a clear view of their role,  they will listen to your needs and tap into a network of support to assist you

As a registered body of the Criminal Records Bureau we utilise the Disclosure Service

Each member of staff has Professional Indemnity Insurance

Each member of staff has Public Liability Insurance

Deaf Umbrella is a registrant of the Data Protection Act 1998

Deaf Umbrella is a member of UK Council on Deafness UK CoD

Our staff work to high standards, are focused and well supported

Highly experienced office staff manage your booking, they can offer you advice and support 7am to 7pm

Specialist computerised booking systems enable detailed tracking of your booking

We give you constant feedback so that you may address any issues immediately and professionally