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© Deaf Umbrella East Ltd
2000-2007

All rights reserved

Company Number: 4099787

Deaf Umbrella Services

We use our professional, experienced, and specialist knowledge to deliver efficient and expert services to our clients.  Our commitment is to provide staff with the appropriate skills, attitude and experience to meet the client specific needs. 
Each member of staff is aware of the personal standards expected of them. The management of our customer relationship is of utmost importance; we always
make contact at the start, during and after each assignment to discuss the experience and quality of our service.

We are committed to handling your enquiry efficiently and professionally whether via telephone, textphone or ecommerce.  We operate a 24-hour telephone/text
service and are available evening and weekends, 365 days a year.  Our main
office is open from 9am to 5pm Monday to Friday.

Deaf Umbrella Values & Principles

Deaf Umbrella believes success is achieved by becoming the business
partner of choice and, therefore, is committed to implementing
best-practice, providing high quality language service professionals and
sharing knowledge and experience to facilitate customer/client needs.

Deaf Umbrella believes that doing “the right things right”, builds a
sustainable competitive advantage. Therefore we are committed to
fostering partnerships where knowledge and learning are valued and shared.

Deaf Umbrella believes in action-oriented consulting services. Therefore,
Deaf Umbrella is committed to delivering the right solution, at the right time,
and for the right cost.

Deaf Umbrella believes in the value of people and strives to maintain a
constant educational environment that inspires and rewards
learning, professional excellence and exceptional performance.

Deaf Umbrella believes in the highest levels of ethics and integrity in all
of its relationships, with its own employees as well as with its suppliers and partners.
 

Employee Focus

In order to achieve best practice standards we concentrate on applicant

selection and standard.  We conduct all interviews face to face to ensure

the understanding of each applicant.  We test all applicants on their sign

language skills, professional skills, knowledge of their boundaries and capabilities, and their understanding of the position they are applying for. 

 

Each candidate is fully referenced and obtains the standard disclosure

certificate from the Criminal Records Bureau.  Each employee attends in-house sign language training once a month and has access to a range of high

level educational/language specific workshops from various highly qualified

Deaf people to ensure their education is continuous and challenging.  We are

unique in the provision of specialist training and support to our employee’s. 

We are mentoring, developing and encouraging our staff to go further with

their careers. 

 

Deaf Umbrella value their employees, this is shown in our retention of high
quality staff and the binding of a strong loyal team.  If you want the same
person back to your booking again; they are likely to still be with us.


If we cannot help you because we know and understand our limitations
; we will know someone who can.  We can, and will point you in the right direction. Call us now: 020 8300 9119

“Only and fool thinks price and value are the same. Antonio Machado”

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