© Deaf Umbrella East Ltd
2000-2007
All rights reserved
Company Number: 4099787
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Good
work is very rarely praised
So the
other measuring stick is the complaint,
or suggestion. We take complaints very seriously and suggestions with open
minds. We set high standards for ourselves and we welcome constructive
criticism.
Please forward this to us via our Contact Us page.
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Did you know?
There is a national shortage of BSL/English Interpreters.
This
is a
problem we all face,
there simply
aren't enough
qualified and
trainee Interpreters
available
for assignment in
the UK.
Good Interpreters are likely to be booked
well in advance; some expect 6 weeks notice of a
booking!
We understand there are, on average,
40 students progressing onto Interpreter qualifications per year.
At this rate, in fifty years time we may still only have hundreds, not
thousands, of Interpreters - obviously taking into consideration that no one
dies, leaves
the profession, emigrates, or contracts an illness that prevents them
from using their hands!
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For a Deaf
person to gain access to communication support of their choice that is
fast, efficient and appropriate for their needs |
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That a Deaf
person will have access to a comprehensive range professionals and
services |
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That a Deaf
person will be treated as an individual ensuring confidentiality, taking
into account the different needs of the diverse population which we
serve |
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We will seek
to actively involve a Deaf person in monitoring the quality of services
we provide |
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That we will
set standards we want to achieve for the different services and that we
will involve Deaf people in the development and improvement of these
standards |
What
is our vision for the staff?
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That we will have
the right numbers of staff in the right levels appropriate for the work
that we are undertaking |
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That we will have
a highly motivated workforce embracing the concept of customer service
and care |
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That we will
provide a safe working environment for staff |
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That staff will
be well supported in the work they do and valued for their contributions |
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That staff will
be rewarded appropriately |
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That staff will
be clear about what is expected of them, the targets and standards we
are trying to achieve and the attitude and behaviour that is expected of
them |
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Staff will always
be searching for improvements in the services that we
deliver |
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Please tell us what you think about our web site, company or services.
Please provide us with your contact information to
ensure feedback.
Please fax: 020 8300 9669 or email:
rachel@deafumbrella.com
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"Always
give the customer quality, value, selection and service"
Fred G
Meyer
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