STUDENT SUPPORT

Award Winning Sign Language Support

We understand that it is important to you that you risk-free with a solve your communications needs and fast response time service.  It is important to you that we have a proven track record that excels in service and is simple to use.

 

  • You have a money back guarantee from us

  • You access fast simple booking processes

  • You gain free ongoing support and Deaf Awareness Training

  • You solve the challenges you face in one easy call

We work closely with our business partners listening to their needs, focusing our support and getting a grip of the situation in hand. 

Thorough recruitment checks are undertaken by us, we meet and skills test every worker sent out under our name. No employee is sent out to work without completing Safe Guarding Training, Lone Worker and Risk Management training and Disability Awareness.  All are enrolled on a programme of continuing professional development.  Call us now and discuss your needs.

FREE Deaf Awareness Training is provided by us to all College and Higher Education centres who utilise our staff.  FREE booklets are given to students written in BSL to aid understanding of their educational experience and FREE booklets to Tutors to support their knowledge of the new deaf student coming through their doors.

DISABLED STUDENTS' ALLOWANCES

 

If you are deaf or have hearing loss and are a higher education student living in England, you may be eligible for Disabled Students Allowances (DSAs) to help pay for any equipment and communication support you need for your studies. (FURTHER INFO)

 

 

 
 

 

STUDENTS

 

 

 

 

Q: Do you provide support for all Educational courses?

 

A: Yes! We can provide a support service to meet each student’s support needs throughout their course.

We provide:

 

 

 

 

Q: Do you work with Colleges in the UK or a specific area?

 

 

A: We work with Colleges within the London and South East area.

 

Q: What boroughs and exact area does that cover?

 

A: All London boroughs, Kent, Sussex, Essex.

 

 

Q: What hours are you open?

 

 

A: Our office is open Monday – Friday.  Opening hours:9am5pm. We have a mobile phone contact number for out of office hours contact: 07786 965998.  Not every course is between 9-5.

 

 

Q: What about your recruitment and training practices, I want to know your staff will be good for me.

 

A:  We provide a comprehensive application form for applicants to complete, you are welcome to view this.  The measured score result of this application takes the applicant through to interview.  The interview consists of an hour discussion on their experience and goals plus a 30-minute receptive and production skills test conducted in BSL. All applicants will be referenced checked and DBS checked.  At induction staffs will go through the following training:

 

  • Safe Guarding Training

  • Health & Safety

  • Disability Awareness

  • Mental Health Awareness

  • Data Protection Act responsibilities

  • Risk Assessment Policy

  • Lone Worker Policy

  • Continuing Professional Development – monthly sessions

  • Customer experience and expectations

  • Code of Ethics and Conduct

  • Feedback Procedures

  • Individual Workplans

  • Complaints Procedure

 

 

Q: Do you provide the same CSW while I am studying?

 

A: Yes. We will provide regular support for you. We always look to provide the same support worker to aid continuity and help with subject specific vocabulary.  We also provide regular support to our workers to, to ensure their continuing professional development and motivation.

 

 

Q: Do you only work with Freelancers or are your staff employed by you?

 

A: All staff are employed by us. Being employed means that staff get all the benefits of being employed including sick pay, pension, holiday pay, free training. This also means that we are fully compliant with government legislation.

 

 

Q: Will I meet CSW’s or interpreters before I start College?

 

A: Yes! We prefer that you do. If you would like to meet the CSW, interpreter or notetaker before you start College or University, we can arrange this for you.

 

 

Q: How do I contact you, what if I have a problem?

 

A: You can email us at: office@deafumbrella.com

     Text, Glide or use the ooVoo App on: 07786 965998

     Skype: deafumbrella

 

Q:  How do I give feedback?

 

A:  We want your feedback!  We will email you feedback forms or you can send us a video through the App Glide or WhatsApp.  We will keep in contact with you through text or email; your choice.

 

 

Q: What support do I need?

 

A: We will make sure we match your support needs. We have:

 

 

 

LEARNING INCLUSION MANAGERS

 

 

 

 

Q: Do you provide support for all College courses?

 

A: Yes! We can provide a support service to meet each student’s support needs throughout their course.

We provide:

 

 

Q: What area do you cover?

 

A: London, Kent and the South-East.

 

 

Q: What hours are you open?

 

 

A: Our office is open Monday – Friday. Opening hours: 9am5pm. We have a mobile phone contact number for out of office hours contact: 07786 965998.  Not every course is between 9-5.

 

Q: What about your recruitment practices, I want to ensure my students are well catered for.

 

A:  We provide a comprehensive application form for applicants to complete, you are welcome to view this.  The measured score result of this application takes the applicant through to interview.  The interview consists of an hour discussion on their experience and goals plus a 30-minute receptive and production skills test conducted in BSL. All applicants will be referenced checked and DBS checked.  At induction staffs will go through the following training:

 

  • Safe Guarding Training

  • Health & Safety

  • Disability Awareness

  • Mental Health Awareness

  • Data Protection Act responsibilities

  • Risk Assessment Policy

  • Lone Worker Policy

  • Continuing Professional Development

  • Customer experience and expectations

  • Code of Ethics and Conduct

  • Feedback Procedures

  • Individual Workplans

  • Complaints Procedure

 

 

Q: Do you provide regular ongoing support?

 

A: Yes. We will provide a regular support worker for a deaf student within education to aid continuity and understanding of the subject specific vocabulary.  We also provide regular support to our workers to, to ensure their continuing professional development and motivation.

 

 

Q: Do you only work with Freelancers or are your staff employed by you?

 

A: All staff are employed by us. Being employed means that staff get all the benefits of being employed including sick pay, pension, holiday pay, free training. This also means that we are fully compliant with IR35 government legislation for 3rd party provision.

 

 

Q: How much notice do I need to give you to book the support service?

 

A: Give us the notice you have and we will see if we can accommodate your wishes. Obviously, if you have a specific member of staff you wish to work with then please try to give us as much notice as possible to allow us to secure that member of the team.

 

 

Q: What is your minimum booking time?

 

A: We have a minimum of 2 hrs booking time.

 

 

Q: What is your cancellation policy?


A: Within our Terms & Conditions you will find the following cancellation terms:

 

  • Cancellation of a booking 14 working days prior to the event – No charge

  • Cancellation of a booking 7 to 14 working days prior to the event – Half Fee

  • Cancellation of a booking 7 working days or less prior to the event – Full Fee

  • The Company withholds the right to charge an administration fee per amendment

 

 

Q:  How do you keep in contact with us at the College so that we know what is happening with our students and your support?

 

A:  We provide you with a weekly report detailing any changes or updates, progression or difficulties, trips or outings so that you are aware of what is happening with your students.

 

 

Q: How do I book support?

 

A: You can book support with us by phone, email or using our online booking service 

 

Email: office@deafumbrella.com

Tel: 0333 700 7474 

Mobile: 07786 965998

JOIN OUR MAILING LIST

By clicking "Subscribe", you agree to have read the Terms & Conditions of use and Privacy Policy

POLICIES

Skype: deafumbrella

  • maps
  • Facebook
  • Twitter
  • Instagram
  • YouTube
  • LinkedIn
  • Deaf Club

Website developed by Elisa Nuevo Vallin - Digital Marketing Specialist

elisa@deafumbrella.com

Deaf Umbrella SeeSaw
disability confident employer.jpg
Award Winning Sign Language Support