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Learning Inclusion Manager

Q&A

Q: Do you provide support for all College courses?

 

A: Yes! We can provide a support service to meet each student’s support needs throughout their course.

We provide:

 

 

Q: What area do you cover?

 

A: London, Kent and the South-East.

 

 

Q: What hours are you open?

 

 

A: Our office is open Monday – Friday. Opening hours: 9am – 5pm. We have a mobile phone contact number for out of office hours contact: 07786 965998.  Not every course is between 9-5.

 

Q: What about your recruitment practices, I want to ensure my students are well catered for.

 

A:  We provide a comprehensive application form for applicants to complete, you are welcome to view this.  The measured score result of this application takes the applicant through to interview.  The interview consists of an hour discussion on their experience and goals plus a 30-minute receptive and production skills test conducted in BSL. All applicants will be referenced checked and DBS checked.  At induction staffs will go through the following training:

 

  • Safe Guarding Training

  • Health & Safety

  • Disability Awareness

  • Mental Health Awareness

  • Data Protection Act responsibilities

  • Risk Assessment Policy

  • Lone Worker Policy

  • Continuing Professional Development

  • Customer experience and expectations

  • Code of Ethics and Conduct

  • Feedback Procedures

  • Individual Workplans

  • Complaints Procedure

 

 

Q: Do you provide regular ongoing support?

 

A: Yes. We will provide a regular support worker for a deaf student within education to aid continuity and understanding of the subject specific vocabulary.  We also provide regular support to our workers to, to ensure their continuing professional development and motivation.

 

 

Q: Do you only work with Freelancers or are your staff employed by you?

 

A: All staff are employed by us. Being employed means that staff get all the benefits of being employed including sick pay, pension, holiday pay, free training. This also means that we are fully compliant with IR35 government legislation for 3rd party provision.

 

 

Q: How much notice do I need to give you to book the support service?

 

A: Give us the notice you have and we will see if we can accommodate your wishes. Obviously, if you have a specific member of staff you wish to work with then please try to give us as much notice as possible to allow us to secure that member of the team.

 

 

Q: What is your minimum booking time?

 

A: We have a minimum of 2 hrs booking time.

 

 

Q: What is your cancellation policy?


A: Within our Terms & Conditions you will find the following cancellation terms:

 

  • Cancellation of a booking 14 working days prior to the event – No charge

  • Cancellation of a booking 7 to 14 working days prior to the event – Half Fee

  • Cancellation of a booking 7 working days or less prior to the event – Full Fee

  • The Company withholds the right to charge an administration fee per amendment

 

 

Q:  How do you keep in contact with us at the College so that we know what is happening with our students and your support?

 

A:  We provide you with a weekly report detailing any changes or updates, progression or difficulties, trips or outings so that you are aware of what is happening with your students.

 

 

Q: How do I book support?

 

A: You can book support with us by phoneemail or using our online booking service 

 

Email: office@deafumbrella.com

Tel: 0333 700 7474 

Mobile: 07786 965998