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NHS 111; Know the alternative ways to get the help you need

When you think you need A&E, it is recommended to go to 111 online first.


The NHS 111 online service can assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. And, if needed, it can arrange a call back from a nurse, doctor or paramedic.


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NHS 111 online is an easy and convenient way to get urgent help for a wide range of health problems. You can get assessed and directed to the right local service in as little as 90 seconds from the comfort of your own home.


A recent survey showed that 84% of users of the 111 online service found it easy or very easy to use.


But there are also available other more accessible ways to contact:


Text relay

Call 18001 111 using text relay, 24 hours a day.


British Sign Language (BSL)

NHS 111 BSL interpreter service at signvideo.co.uk/nhs111

Watch this BSL guide to NHS 111:










Help in other languages

Call 111 and ask for an interpreter.


If you need help in an emergency

Text relay users can call 18000 to get through to 999.


To find out more visit 111.nhs.uk


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