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NHS 111 accessible for Deaf & BSL users

The NHS ‘Help Us, Help YouNHS 111 campaign highlights that for urgent medical help, NHS 111 can now be accessed online as well as by phone.

The service is available by textphone and BSL interpreter relay service.

To get help from NHS 111, you can:

Depending on the situation you’ll:

  • find out what local service can help you

  • be connected to a nurse, emergency dentist, pharmacist or GP

  • a face-to-face appointment if you need one

  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E

  • be told how to get any medicine you need

  • get self-care advice

NHS 111 is available 24 hours a day, 7 days a week.


NHS 111 British Sign Language (BSL) information, including how to contact NHS 111 for urgent medical problems:

British Sign Language (BSL) version of the NHS 111 TV ad:


Download • 1.83MB

Download • 1.02MB

Help us to share these messages to people who might otherwise miss out and be unaware when and how to contact NHS.


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